Privacy Policy

Last updated: October 2026

1. Who We Are

LGSConverter ("we", "our", "us") operates the LGSConverter web application at lgsconverter.com. Public workflows include free IFC-to-FrameCAD-XML conversion, paid FrameCAD-XML-to-machine-CSV export, and free CSV Mapping for signed-in users. IFC does not export directly to machine CSV. FCP parsing or viewing may be available, but public FCP-to-machine-CSV export is not currently offered. This policy describes how we collect, use, and protect your personal information.

2. Information We Collect

Account information: When you create an account, we collect your name and email address.

Uploaded files: Files are processed to provide the requested function. If you opt into data sharing, copies of IFC, XML, or FCP source files may be uploaded to private Google Cloud Storage for engineering review and service improvement. CSV Mapping edits remain in your browser until you request a download; the mapped CSV is sent to our servers for request verification and delivery. CSV Mapping does not deduct LM.

Contact form: We receive your name, email, subject, message, and any optional attachment. Attachments are emailed to hello@lgsconverter.com and may remain in email systems.

Usage data: We record conversion history including filename, file type, linear metres exported, and export date for billing purposes. Authorized administrators may review account-level conversion status, input format, and timestamps for service operations. The Owner Portal can optionally alert on new conversion events for an account selected by the owner. Alerts do not show filenames or file contents and use existing event records rather than collecting new activity.

Payment information: Payments are processed via PayPal or Stripe. We do not store your payment card details.

Sharing preference: We record whether you allow optional source-file copies. You can stop future copies in your Account; this does not automatically delete earlier copies.

3. How We Use Your Information

  • To provide and operate the LGSConverter service
  • To authenticate your account and keep it secure
  • To process your file uploads and return conversion results
  • To review consented source-file copies to reproduce conversion issues and improve the service
  • To calculate and process payments for exports
  • To send account-related notifications
  • To respond to support requests

4. File Retention

Source files are processed to provide the requested conversion. If you enable data sharing, a copy of an uploaded IFC, XML, or FCP file may be placed in private Google Cloud Storage for engineering review and service improvement; this copy can remain after conversion. Turning sharing off prevents future consented copies but does not automatically remove earlier copies. The website does not state a fixed retention period for these copies. Contact hello@lgsconverter.com to ask about a copy or request deletion. Conversion metadata (filename, LM total, date) is retained in account history for billing and record-keeping.

5. Third-Party Services

  • Firebase (Google LLC) — user authentication and account data storage.
  • PayPal Holdings, Inc. — payment processing.
  • Stripe, Inc. — card payment processing.
  • Google Cloud Storage (Google LLC) — may store source-file copies only when you have opted into data sharing.
  • Google Analytics (Google LLC) — aggregate usage analysis. No PII sent.

6. Data Sharing

We do not sell your personal information or make consented source files public. If you allow data sharing, source-file copies are stored with Google Cloud Storage and may be accessed by our engineering team to reproduce issues and improve the service. You can stop future copies in your Account; this does not automatically delete earlier copies.

7. Data Security

We use HTTPS encryption for data in transit. Conversion files are processed by the service; consented source-file copies are held in private cloud storage and handled as described above.

8. Your Rights

You may have rights under the GDPR and Polish Personal Data Protection Act, including access, correction, deletion, and restriction. Contact hello@lgsconverter.com to exercise your rights.

9. Cookies

We use session cookies to keep you logged in and to remember your cookie consent preference. Google Analytics uses cookies for aggregate usage data.

10. Jurisdiction

LGSConverter operates under Polish law and complies with the GDPR.

11. Changes to This Policy

We may update this policy from time to time. Continued use of the service after changes constitutes acceptance.

12. Contact

For privacy questions: hello@lgsconverter.com